ERP & CRM Systems

Enterprise Resource Planning

Integrating business systems is the goal of all businesses and corporations and Entity Resource Planning Systems (ERP.) It will help you to streamline processes, provide complete scalable and flexible solutions, all within a simplified process. Basically, integrating systems refers to having your accounting system communicate with your marketing system, that interfaces with your sales team, that interfaces with your shipping, distribution and warehouse. For example, this type of seamless integration would an integral part of a business that has multiple offices, in different states, with a large sales force, and many warehouses. In this example, you would want to know at all times your sales, inventories, financials, and distribution systems. Essentially this software will give your business a real time pulse. You can quickly generate reports detailing your business, and not have to wait until quarter end or year end for these types of summarized reports.

One drawback to this type of infrastructure is that it currently remains cost prohibitive to many organizations. An even more scary drawback of this type of infrastructure, is that many companies find it very difficult if not impossible to migrate their companies to operate in this way.

Customer Relationship Management (Continued)

There are many documented companies that have tried to take their brick-and-mortar companies and make their systems completely integrated who have failed. In order to accomplish this changeover, you will need to get the complete support of top management. They will need to understand that substantial financial resources will need to be dedicated.. Essentially the company will need to rewrite their entire business and the way that they operate. Process flows, reporting, systems, software, and support personnel will all need to be changed.

Customer Relationship Management (CRM) software systems are generally made to interface with ERP systems. These systems help your sales and marketing force provide the best possible service to your customers. Customer support people can work with easy to use interfaces. This way, you will not need to train your sales staff on how to work with your accounting system. This type of system, once installed, becomes an invaluable resource for your sales staff.

The entire process of integrating these enterprise systems will not only be a drain on money, but it will be taxing on your employees. Each employee will need to learn a new system, and most likely incur some level of stress during the system migration. As you look to make this type of drastic business change, consult a professional business consultant. You will want to find someone who is knowledgeable with databases, software, middle-ware and operating systems.

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